The Patient Experience Matters
How to Deliver Excellence in Patient Service at your Front Desk and Office
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This course is a very comprehensive overview for dentists, physicians, office administrators, front desk employees and their teams about the service experience you offer to your patients.
The examples are tailored for dental offices, but it also applies to private physicians and other healthcare providers. With this course, you will be equipped with skills and ideas, that will help you with front desk and patient service excellence. You will find many tips and tricks to help patients have an outstanding service experience in your office.
Most of them are easy to implement. The dentist, physician or practice owner should know all the details of this course to be able to transmit to the team the spirit of outstanding service he or she would like for the office.
This course is also useful as a training tool for new employees, especially at the front desk. Some of the chapters and lectures are also part of other courses of the author, but for the overall understanding it is important to have them in this course as well.
If your clinical skills are excellent, but you want more patients to come to your office and start recommending you and your staff, then this course is the right one for you.
You will be equipped with real world tips on how to handle different aspects of your service, like phone skills, effective scheduling, reminders, reactivation and loyalty systems, referrals, patient control and team building.
What will students learn in your course? Phone skills Effective scheduling Reminders Reactivation and Loyalty systems How to get more and good referrals Patient control strategies Team building Who is this course for? Owners, dentists, health employees (Hygienists) and administrative employees of Dental Clinics or any person related to the sector.
Front Office Staff. Office Managers. But it is also interesting for any private physician and his/her team.
Your Instructor
Learn the techniques of one of the most recognized dentists in his field
Why trust Dr. German Gomez?
Dr. German Gómez is Spaniard and DDS, MD and PhD from the University of Tübingen, Germany.
For the past 25 years, Dr. Gómez has been in tight contact with the dental industry. He worked in the headquarters of a big dental corporation for three years.
In the last 20 years, Dr. Gómez has held over 400 lectures, seminars and hands-on workshops in 42 different countries all over the world, many of them in Dental Business Management.
After some years in the most prestigious dental offices of Germany, Dr. Gomez finally moved to Spain in 2004, where he runs his dental office in Valencia, focusing on Esthetic Dentistry and Implants.
Spain is an extremely hostile environment to run a dental office as a business due to the legislation and the overflow of dental universities. Starting from scratch and succeeding in that environment gives the course a higher value.
He is also a certified trainer at the International College of Dental Management in London, ICDM.