Introduction
Phone Training
Scheduling Skills
Staying in Touch with the Patients
Payments and Collection
Patient Service
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Fundamentals of Patient Service (19:20)
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New patient Journey (25:30)
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The 4 different types of patients (6:31)
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VIP Patient Service Excellence (37:46)
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Treatment Coordination (12:52)
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Patient Control (9:32)
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Other Patient Experiences (17:32)
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Key Moments of the Patient Experience (20:58)
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How to stimulate referrals (6:43)
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Patient Referral Script Step-by-Step (16:43)
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How to get Convincing Patient Testimonials (17:36)
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Patient Satisfaction Survey to improve constantly (17:05)
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Upselling Strategy (9:06)
Patient Control and Communication
Team Building
